Terms & Conditions


Decor Services Policy

 Please read these Decor Policies (“Terms”, “Terms of Service”, "Policies") carefully before using any services provided by New Orleans Balloon Art by Shantel (NOBAS). Your use of NOBAS Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, customers and others who wish to use the Service.


By commissioning or using New Orleans Balloon Art by Shantel  you agree to be bound by these Terms. If you disagree with any part of the terms then you should not use NOBAS Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.


Reserving Decor Services

 All prices are subject to charge without notice.  To reserve the services of New Orleans Balloon Art by Shantel, the contract must be signed and deposit paid  by all indicated due dates. The cost for the services will be the value indicated on the invoice and total payment is due no later than one (1) day before the event date.


Deposits: All deposits include a non-refundable service retainer. The Client is required to make a 50% deposit as indicated on the invoice by any stated due date to lock in price and guarantee service availability


Payment Schedule: All Services booked more than seven (7) business days in advance of scheduled delivery date will have the option to make a 50% deposit OR full payment. If the services is booked seven (7) business days or less in advance OR where a discount applies, the full payment amount is due at the time of booking according to the payment schedule. The final balance of payment is typically due at least 1 day prior to event date. Failure to make deposit or payments by due date or in a timely manner may result in the any or all of the following: 

Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.

Reinstatement fee of up to $75 to reestablish event date and time.

Release of event date and time.

Termination of the contract.


Payments Accepted: All initial payments are accepted online with credit/debit card (MasterCard, Visa, Discover, or AmEx). If paying the balance with cash, please note that New Orleans Balloon Art by Shantel does not carry cash.  Final payment is due 1 business day prior to your event if paying by credit/debit, OR at the time of delivery before setup begins if paying by cash. We DO NOT accept personal checks as a form of payment.

 Planning: As part of your order and at no additional charge. These hours include, but are not limited to, your initial consultation, research, written proposal, and revisions and related research.  After initial consultation or proposal, additional planning services are $50 which will be included in the final total.  Site visits are $50/visit up to one hour, including event site within 1hr of zip code 70006. NOBAS reserves the right to waive any fee and add additional consultation time for larger events or as deemed necessary. 


Venue: Rules and regulations of all event sites are the responsibility of the client. The client shall ensure we are aware of any site or venue rules prior to delivery. 

 Booking: An event is ONLY considered “booked” after a payment (50% deposit or full amount) is made by the due date indicated on service invoice. If client allows quotes/invoice to expire it is understood that the event date and time will be made available to other clients and any discount or special promotion applied will be remove and invalid. 


Client maintains the right to cancel at any time, however a cancellation fee will apply since materials were purchased to start working on your décor or other clients were turned away to  reserve a spot on the schedule to accommodate your event. If an event is cancelled one of the following fee applies:

No (0%) Cancellation Fee for orders cancelled less than 24 hours after order was confirmed. Full refund of payment. 

50% cancellation fee or nonrefundable deposit for orders cancelled more than 24 hours after order is placed.

100% cancellation fee if order is cancelled less than 7 days before event. 

New Orleans Balloon Art by Shantel reserves the right to offer a credit for orders cancelled less than 7 days before an event. 


Arrival: Access to event location must be secured and confirmed by client to ensure timely setup. The balloon artist will arrive onsite within the hour of installation time specified. NOBAS cannot be held responsible for delays (or incomplete décor) if reasonable amount of time is not allowed to complete décor services as described in this agreement. 

 Onsite Changes: New Orleans Balloon Art by Shantel's mission is to provide unique and outstanding decor. If we are unable to complete the design as planned due to unforeseeable circumstances at the event venue, or due to Client preference we will assess a change fee if we incur any addition labor or material expense as a result of such changes. 

 Limitation of Liability: Neither  New Orleans Balloon Art by Shantel nor client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond a reasonable control. NOBAS  is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that New Orleans Balloon Art by Shantel will make every effort to accommodate date changes as permitted by our schedule. In the event of incapacitating illness injury or emergency to the agreed-upon New Orleans Balloon Art by Shantel shall substitute a balloon artist of equal or greater skill at no additional cost to client. If no replacement can be found NOBAS and client will be discharged of all obligations under this agreement and all deposits returned. We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. Client agrees to indemnify and hold New Orleans Balloon Art by Shantel harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of New Orleans Balloon Art by Shantel.

 Disclaimer: We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures.  


Inclement Weather Clause: New Orleans Balloon Art by Shantel  shall not be responsible should weather conditions make it impossible to setup décor service (as described in this agreement). This includes, but not limited to strong winds, rain or snow storms. However, if inclement weather prevents delivery of agreed decor, A FULL  CREDIT WILL BE ISSUED PROMPTLY.

Outdoor Decor: We use only the highest quality products and techniques to build your décor. However, due to the general nature of balloons, we CANNOT guarantee that your balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified NOBAS will do its best to be flexible with providing décor alternatives. It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.